Surprise...surprise...surprise - that is the effect I wanted to achieve when a VIP made a visit today at our base. The goal was to have the VIP get an accurate assessment of the quality of service our Life Support Contractor is providing the Iraqi Soldiers. As I expected he was very disappointed with the level of service the Contractor is providing. We spent the entire day identifying shortfalls and establishing procedures to fix the problems. The company has one week to make corrections or face monetary penalties - it looks to me like they will be shorted money this month. Oh well - maybe that is what it will take for them to get on track. Above is the VIP and our group at our working lunch, I hope you enjoy the picture.
No comments:
Post a Comment